Terms & Conditions

By using our website, you agree to follow and abide by the terms and conditions of use outlined here, which along with our privacy policy, govern our relationship with you.

In these T&C you will uncover the following:

1. Warranty Disclosure
2. Work Order Agreement

Top-Notch Garage Doors, LLC.'s Warranty Agreement

At Top-Notch Garage Doors LLC, we are committed to delivering exceptional service and high-quality materials for all your garage door needs. Our goal is to ensure that your garage door is repaired correctly on the first attempt, and we stand behind our quality workmanship with a comprehensive warranty.

What We Cover

As an authorized dealer, we are proud to honor the manufacturer's warranty for all the new door and opener brands and models we offer. Labor for any warranty claim is covered for 90 days from the date of service.

Warranty Details:

Standard Warranty - We provide a robust 2-year warranty on our products, which includes coverage for openers, remotes, cables, springs, rollers, tracks, pulleys, brackets, and other electronic components sold by Top-Notch Garage Doors. Additionally, we cover labor for 90 days from the date of service. Warranty service does not reset with each claim made. The original date of service or installation will always be the reference date and cannot be reset until the original terms and warranty duration have expired.

Repair Warranty - All hardware parts provided by Top-Notch Garage Doors come with a 2-year warranty, and labor is covered for 90 days following the original service date.

Junk Removal Policy: While we do not offer warranty services for junk removal, hauling, moving, transportation, or relocation of items associated with our junk removal services at the time of booking, we understand that unexpected issues may arise. In select situations, Top-Notch Garage Doors may provide a courtesy reimbursement for minor incidental costs related to these services, up to $150 per occurrence, based on our discretion.

Additional Warranty Options:

Premium Pricing: We offer other warranty pricing options at premium rates, providing extended coverage and additional benefits.
Company Discretion: All available warranty options are subject to the company's final approval to sell, honor, or adhere based on the company's discretion.

Please note that the warranty for new doors and hardware is covered separately by the manufacturer.

For repairs and overhauls to existing garage doors, our warranty covers any defects in materials or workmanship, including installation, for new and rebuilt parts furnished by Top-Notch Garage Doors LLC as part of the repair. This warranty is also subject to the terms specified on the front page of the invoice.

Management will exercise discretion regarding all parts not listed in our system or invoices, as some parts may be exclusive, rare, or less common. TNGD reserves the right to establish warranty terms on-site when certain circumstances apply.

Screen Door Warranty: TDNG honors the warranty of all ASW and Lifestyle Door products and services. The labor warranty is for 90 days. New screen doors/ windows come a limited lifetime warranty, covering all tracks, frame, and hardware. This warranty excludes the mesh screen itself. The mesh screen is not covered under any warranty and will be subject to the owner's responsibility upon completion of the job.

What's Not Covered?

Our warranty does not cover any materials or workmanship provided by unauthorized personnel. It does not cover consequential or incidental damages, abuse, misuse, civil disturbance, Acts of God, or commercial door installation or repair. Problems caused by displaced, misaligned, or disconnected door cables are also not covered.

How Long Does Coverage Last

The warranty period begins upon completion of repairs or installations and ends after a specified period (generally two years). For all repairs and parts, the warranty remains valid for the duration of the terms, as long as the original customer owns the repaired garage door. However, it terminates upon sale or transfer of ownership. For all new garage door, opener installations, and complete overhaul services, the labor warranty is for the term indicated on the front page of the invoice from the date of service. These kinds of services are transferable with the property address.

State Law and Terms

This warranty adheres to the standard practices of NC state law. Your invoice serves as your receipt and must be presented for warranty work. Top-Notch Garage Doors LLC is not responsible for providing proof of warranty.

For any warranty-related concerns, please contact Top-Notch Garage Doors LLC directly.

Garage Door Warranties:

CLP Aluminum Garage Door Warranty.pdf

CLP Ins. Steel Door Warranty

CLP Veristack Warranty

CLP Ins. Steel Door Warranty

CLP Composite Door Warranty

CLP Roll-up Door Warranty

CLP Steel Door Warranty

HRMN Door Warranty

CLP P. Steel Door Warranty

LFS Screen Door Warranty

Top-Notch Garage Doors, LLC.'s Work Order Agreement

This Work Agreement ("Agreement") is entered into between Top-Notch Garage Doors LLC ("Company") and the Customer to whom signs this agreement.

1. Scope of Work: The Company agrees to perform garage door installation, repair, maintenance, and related services ("Services") as requested by the Customer. The specific details of the Services, including pricing and timelines, will be outlined in a separate written estimate or contract.

2. Service Expectations: The Company will strive to perform the Services with professionalism, skill, and efficiency. The Customer can expect timely communication, adherence to agreed-upon schedules, and high-quality workmanship.

3. Payment Terms: TNGD does not offer refunds. All sales are final. Payment for services rendered will be due upon completion of work unless otherwise agreed upon in writing. The Customer agrees to pay all fees and expenses associated with the Services as outlined in the estimate and/ or invoice.

4. Warranty: The Company warrants that all Services provided will be free from defects in workmanship for a period specified in the warranty policy. Any warranty claims must be submitted in writing within the specified timeframe.

5. Customer Responsibilities: The Customer agrees to provide clear access to the work area and to ensure the safety of Company personnel while they are on the premises. Examples of this include large or many objects and personal belongings within 10 feet of the work area, and pets having access to and/or occupying the work area. Any delays in completing the Services caused by the Customer may result in additional fees. The Customer also agrees to have an individual over the age of 18 present on-site with authorization for the sale or service of TNGD and to be able to make payments upon completion of the work.

6. Power: It is the customer's responsibility to ensure that there is power available in the garage before TNGD staff arrives. If power cannot be provided, TNGD cannot guarantee the work performed or ensure a solution to the issue. In such cases, TNGD may charge a trip fee if we determine that the situation could have been avoided with proper due diligence.

7. Safety: The Company prioritizes the safety of its personnel and the Customer's property. All work will be performed per industry best practices and safety standards.

8. Dispute Resolution: Any disputes arising under this Agreement will be resolved through good faith negotiations between the parties. If a resolution cannot be reached within 30 Days of the date the invoice was created, the parties agree to pursue mediation or arbitration as a means of resolving the dispute.

9. Termination: Either party may terminate this Agreement at any time with written notice to the other party. Upon termination, the Customer will be responsible for payment of any Services rendered up to the termination date.

10. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the state of North Carolina.

11. Entire Agreement: This Agreement constitutes the entire understanding between the parties concerning the subject matter herein and supersedes all prior agreements and understandings, whether written or oral.